Delivery Policy

SOULMENTAL sells digital products only: music and audio files you download. We do not sell physical goods and nothing you buy is shipped, so there are no delivery charges, customs charges, or shipping options to choose at checkout.

Delivery is by email to the address you enter at checkout. Once our payment provider confirms your payment, the delivery email is sent automatically, normally within a few minutes and in any case within 24 hours. It contains your order reference and a link to download every file in your order.

Because we do not offer customer accounts, that email is how you reach your purchase. Use an address you control and keep the message.

Each download link remains active indefinitely, with no download limit. Keep the delivery email somewhere safe so you can return to your files whenever you need them.

Files are served from private storage through single-purpose links, so a link is personal to your order and should not be shared.

Check your spam and promotions folders first, and check the address you entered for typos. If it is still missing an hour after payment, email contact@soulmental.org with the name and email address you used. We reply within 3 working days and resend the delivery to the correct address.

If we cannot deliver your files at all, you are entitled to a full refund under our Refund and Cancellation Policy.

Digital delivery is available worldwide, wherever the law allows us to sell to you. Prices are charged in US dollars and any other currency shown on the site is an approximate conversion for display only.

Nothing in your purchase depends on your postal address, and we never ask for one at checkout.

A few digital products include a complementary physical item, shown on the product page as part of the bundle. The gift is not sold, carries no price, and is not part of the charge you pay.

Your delivery email includes a link to claim it or decline it. If you claim it, we ask you at that point where to send it, separately from payment. Gifts are handed over or delivered manually within the area we can reach, on timescales that are estimates rather than guarantees. If your address falls outside that area we will contact you with options.

Anything about an order or a delivery goes to contact@soulmental.org.