Terms of Sale

These terms govern every purchase made through the SOULMENTAL shop, operated by Soulmental of Skopje, North Macedonia. By placing an order you confirm that you are at least 18 years old, or have the consent of a parent or guardian, and that the information you provide is accurate.

Questions about an order can be sent to contact@soulmental.org, and we reply within 3 working days.

Two further documents form part of these terms: our Refund and Cancellation Policy and our Delivery Policy. How we handle your data is set out in the Privacy Policy.

You do not need an account to buy from us, and we do not offer customer accounts. Each order is identified by a unique order reference sent to the email address you provide at checkout. Keep that email: it is how you access your order status and any digital downloads.

Because there is no account to log in to, the email address you enter at checkout must be one you control. We cannot transfer an order or its downloads to a different address after purchase.

Prices are charged in US dollars. Any other currency shown on the site is an approximate conversion for display only and is not the amount you are charged. Applicable taxes are calculated at checkout based on the billing country you provide.

Payment is handled by AgentaOS on a hosted checkout page served over HTTPS. Card details are entered on their page and are handled entirely by them under the PCI DSS standard; we never receive or store them. Your order is confirmed only once we receive confirmation of payment from the provider, not when you submit the form.

AgentaOS is the merchant of record for the sale, so the charge appears on your card or bank statement under their name rather than under SOULMENTAL. If you do not recognise a charge, email us before contacting your bank and we will identify the order for you.

All sales are final. Once payment is confirmed, orders cannot be cancelled, returned, exchanged, or refunded. You must tick the box confirming you accept these terms before an order can be submitted, and the date and version of the terms you accepted are recorded against your order.

For digital items you expressly request immediate access on purchase and acknowledge that, by doing so, you lose any statutory right of withdrawal that would otherwise apply once the download is made available to you.

This does not affect your rights where an item is faulty, damaged in transit, or materially not as described. If that happens, contact us at contact@soulmental.org within 14 days of delivery and we will put it right. The full list of cases in which we cancel or refund is in the Refund and Cancellation Policy.

Digital items are delivered by a download link emailed to you once payment is confirmed. Your download links remain active indefinitely, so you can return to them whenever you need.

Digital purchases are licensed to you for personal, non-commercial use only. You may not redistribute, resell, sublicense, or publicly perform them, and you may not share your download link.

Timings, resends, and what happens if nothing arrives are set out in the Delivery Policy.

Some digital products include a complementary physical item, shown on the product page as part of the bundle. This gift is not sold and has no price of its own: the amount you pay is entirely for the digital product, and our payment provider processes that digital charge only.

Once your payment is confirmed, your delivery email includes a link to claim your gift. Claiming it means telling us where to send it; we collect that shipping address directly and separately from the payment provider, at that point rather than at checkout. You can also decline the gift from the same link.

Gifts are dispatched manually and are currently available only within the delivery area we can reach. If your address falls outside that area, we will contact you with options rather than sending it automatically. Delivery timescales are estimates, not guarantees.

Because the gift carries no charge, its unavailability, delay, or loss in transit does not entitle you to a refund of your digital purchase. If stock of a particular gift runs out, we may substitute an item of equal or greater value or offer store credit toward a future gift.

You may buy from us only if you can lawfully do so where you live. We do not sell to anyone in a country, or to any person or entity, that is subject to sanctions or trade restrictions applying to us or to our payment provider, and we may cancel and refund an order if we find that it falls into that category.

Our products are recordings and audio files licensed for personal, non-commercial listening and use. Any use beyond that, including synchronisation, broadcast, resale, or use in another commercial release, needs written permission from us first. We sell no physical goods, no regulated items, and nothing that requires an export licence.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

Subject to that, our total liability arising from any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss.

We may update these terms. The version that applies to your purchase is the version in force at the moment you place your order, which we record against that order. Changes are never applied retroactively to an order already placed.